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‘TfL: Managing 30 Million Journeys Every Day’ with Chris Macleod
Chris Macleod, Director of Customer & Revenue at Transport for London, joins us at Brand Exchange to discuss how the iconic organisation ‘Keeps London Moving’.
Chris is responsible for customer strategy, marketing activities, and the delivery of operational and non-operational revenues for all TfL services.
He has helped TfL become more customer-focused by establishing its ‘Every Journey Matters’ promise and delivering a step change in the organisation’s customer services.
He will explain how TfL has developed a clear purpose, works to understand its customers, tackle their ‘pain points’, and improve customer service, whilst delivering nearly £5bn revenue in fares.
We look forward to learning from Chris’s experience at TfL about managing customer relations in a complex organisation.
Entry from 6pm for 6.30pm start.
The talk and Q&A with Chris Macleod will be followed by networking drinks from 7.30pm.